IFACI Certification has created a system to ensure its activities are conducted in a completely unbiased manner, relying on an Assessment Board to ensure and maintain impartiality and a public declaration of impartiality which resumes its commitments.

It is important to IFACI Certification that Chief Audit Executives obtain total satisfaction from the service and requests them to provide feedback on the service by means of a questionnaire at the end of the mission.  A procedure exists for responding to claims, disputes and calls and is available upon request at: admin@ifaci-certification.com.  An acknowledgement of receipt of the letter is sent to the claimant within a maximum time limit of seven days.